Terms And Conditions

Introduction

Adventure Leisure Limited (ALL) takes the confidentiality, safety and security of our customers seriously. Please read the below terms and conditions before making a booking with Sidcup Family Golf/ALL. Should you have any questions regarding your data or our privacy policy please click here.

Booking

On completion of your booking, the system will automatically send an email confirmation. This must be shown on arrival. Should a confirmation email not be received, please contact the Sidcup Family Golf team at [email protected] to check your booking.

Payment

For all bookings full payment is required online by Debit or Credit Card at the time of booking. (Please note that American Express is not accepted.)

Please note that all payments made online are non-refundable.

Range Cards

Range card credit has 1 year expiry, so if it’s not used within 12 months of loading it onto the card it will expire. We cannot refund range card credit once it has been loaded. Discount rates are subject to change.

Vouchers and Promotion Codes

You must enter any vouchers or promotional codes, and ensure the code has been accepted, and price adjusted, before entering your payment details. No credits or refunds can be made in the event your voucher / promotion code is not recognised online. In this event please contact your Sidcup Family Golf site before making payment.

Gift Vouchers

Any gift vouchers purchased can be claimed at the venue. All gift vouchers are valid for 12 months from date of purchase. Gift vouchers are redeemable against driving range and crazy golf.

On Arrival

All guests that have booked online must check in at reception during the allocated slot and collect the validated scorecard (if applicable) and receipt for the booking.

Cancellation

Cancellation should be made by telephone to Sidcup Family Golf.

Payment for cancellations made more than 24 hours’ notice will be transferred to a future booking. Cancellations with less than 24 hours’ notice or ‘no-shows’ are fully chargeable. Please note that all payments made online are non-refundable.

General Terms

AL/Sidcup Family Golf has a ZERO TOLERANCE policy in respect of violent, abusive, racist and/or threatening behaviour towards its employees, agents, contractors or other customers.

Any incident of such behaviour will be taken seriously and may result in further action being taken.

Any individual exercising violent, abusive, racist and/or threatening behaviour will be required to leave the premises and may forfeit the right to return.

Wilful damage must mot be caused to the facilities, fixtures or fittings by any customer. If damage is caused by the customer or any guest attending under their booking confirmation, the customer hereby accepts they shall be liable to pay for such damage caused.

Each site has the right to request all players under 13 to be accompanied by an adult at all times when visiting the venue. All under 18s must be accompanied at all times on the driving range.

Photos & Videos

AL recognises the use of handheld devices and gives permission for photographic and recording equipment such as cameras, video cameras and mobile phones to be used. ALL requires that such use is restricted to photographs or recording of only the customer or people in the customer’s party.

Photographic and recording equipment such as cameras, video cameras and mobile phones are forbidden to be used under any circumstances in the toilet areas. ALL reserves the right to refuse permission or to withdraw permission of anyone using any photographic recording equipment should the ALL’s Management feel that the safety and wellbeing of its customers has been or would be compromised. Anyone found to be taking photographs or using recording equipment which is considered by ALL to be intrusive or inappropriate will be asked to leave the premises and will be reported to the Police.

Marketing Offers

NHS / Emergency Services / Armed Forces Discount

AL offers a 10% discount to group bookings of 6 or more to holders of Blue Light / Emergency Services / Armed Forces ID holders. Relevant codes must be used when booking online. ID is required on site when checking in for booking. This promotion cannot be used in conjunction with any other promotions.